# Record payments and refunds

> Mark invoices paid when clients pay offline, undo a mistaken entry, cancel a pending bank payment and refund online payments.

- URL: https://tillage.ai/docs/invoices/record-payments
- Section: [Invoices and payments](https://tillage.ai/docs/invoices)

Online payments update invoices on their own. When a client pays by check, wire or any other method outside Tillage, record it yourself so your receivables and revenue stay accurate. This page also covers refunds and cancelling a bank payment that's still in progress.

## Mark an invoice as paid

Use this for payments received outside Tillage. No Tillage fee applies.

1. Open the invoice and click **Mark as Paid**. From the invoice list, choose **Mark as Paid** in the row's menu.
2. In **Mark Invoice as Paid**, pick the **Payment Date**. It defaults to today; choose the date the money actually arrived.
3. Click **Mark as Paid**.

The invoice moves to **Paid** and counts toward revenue for the payment date you chose.

**Mark as Paid** is available for issued and late invoices that aren't already paid or mid-payment. A draft has to be issued first: choose **Mark as Issued** from its actions menu, then mark it paid.

> **Note:** Tillage records payments in full. There's no partial-payment entry, so marking an invoice paid records the whole amount. To collect in parts, split the work into separate invoices or use a [payment schedule](https://tillage.ai/docs/contracts/payment-schedules).

### Undo a manual payment

If you marked an invoice paid by mistake, choose **Mark as Unpaid** from its actions menu. This is available only for invoices you marked paid yourself. Invoices paid online through Stripe can't be marked unpaid; refund them instead.

## See an invoice's payments

Open the invoice and scroll to **Payments**. Under **Payment Details**, each online payment shows the method (card brand or bank, with the last four digits), the amount, and, if your client paid fees, the split between **Invoice Amount** and **Processing Fees**. **Stripe Transaction** links to the payment in Stripe.

From the invoice list, **View Payments** jumps straight to this section.

## Cancel a bank payment in progress

A bank transfer that's still **Processing** can be stopped before the money moves.

1. Open the invoice and find the payment under **Payments**.
2. Click **Cancel Payment**.
3. Confirm with **Yes, Cancel Payment**.

The payment is marked canceled, and the invoice goes back to unpaid so the client can pay again. This can't be undone.

## Refund a payment

You can refund all or part of any successful online payment.

1. Open the invoice and find the payment under **Payments**.
2. Click **Issue Refund**.
3. Under **Refund Amount**, choose **Full Refund**, or **Partial Refund** and enter the amount. The most you can refund is the payment amount.
4. Choose a **Reason**: **Customer Requested**, **Duplicate Charge** or **Fraudulent**. It's recorded in Stripe.
5. Click **Issue Refund**.

Stripe processes the refund back to the client's card or bank account. It usually takes 5–10 business days to show on their statement. Refunds can't be undone.

After a refund, the payment shows **Fully Refunded** or **Partially Refunded**, and the invoice moves to **Refunded** or **Partial Refund**.

Things to know:

- **Refund from Tillage, not the Stripe Dashboard.** Refunds made directly in Stripe aren't synced back, so the invoice would still show **Paid**.
- **Fees aren't returned.** Stripe keeps its processing fee and Tillage keeps its platform fee. If your client paid the fees at checkout, you can include them in a partial or full refund amount, up to the total they paid.
- **Refunded invoices can't go back to draft.** Create a new invoice if you need to bill again.

## Related

- [Send an invoice and get paid](https://tillage.ai/docs/invoices/send-and-get-paid)
- [Processing fees](https://tillage.ai/docs/invoices/processing-fees)
- [Dashboard and analytics](https://tillage.ai/docs/reports/dashboard-and-analytics)

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