Yes, through Stripe Dashboard: 1. Find the payment 2. Issue full or partial refund 3. Tillage syncs the status

Frequently Asked Questions - Billing & Fees

Platform Fees

What is the 1% platform fee?

Tillage charges 1% of payments processed through the platform. This fee is automatically deducted from each payment (or passed to your client if you enable fee pass-through).

Example: $1,000 invoice → $10 platform fee

When is the platform fee charged?

The fee is taken from each payment when processed. You receive the payment minus:

Stripe processing fees
Tillage platform fee (1%)

Both can be passed to clients so you receive the full invoice amount.

How do I avoid the platform fee?

Two ways: (1) Turn on fee pass-through in Settings → Payments so your client covers the 1% (and Stripe fees) at checkout, or (2) collect payment offline (check, wire, cash) and mark the invoice paid manually — offline payments have no Tillage fee.

Is the platform fee charged on all payments?

The 1% fee applies to all payments processed through Tillage, whether one-time or recurring. It does not apply to payments collected offline and marked paid manually.

Stripe Processing Fees

What are Stripe's fees?

Payment Method	Fee
Credit/Debit Cards	2.9% + $0.30
ACH Bank Transfer	0.8% (max $5)
International Cards	+1.5% additional

These fees apply to all card and ACH payments.

Who pays Stripe fees?

By default, you (the business) pay Stripe fees. They're deducted from each payment.

You can also enable fee pass-through (or a convenience fee on card payments) so your client covers processing costs and you receive the full invoice amount.

Why are ACH fees lower?

ACH (bank transfer) has lower fraud risk and processing costs. Stripe charges 0.8% capped at $5, making it ideal for larger invoices.

Example:

$1,000 invoice: $5 ACH fee vs $29.30 card fee
$10,000 invoice: $5 ACH fee vs $290.30 card fee

Fee Examples

Business Absorbs Fees - $5,000 Invoice (Credit Card)

	Amount
Invoice total	$5,000.00
Stripe fee (2.9% + $0.30)	-$145.30
Tillage fee (1%)	-$50.00
You receive	$4,804.70

Business Absorbs Fees - $5,000 Invoice (ACH)

	Amount
Invoice total	$5,000.00
Stripe fee (0.8%, max $5)	-$5.00
Tillage fee (1%)	-$50.00
You receive	$4,945.00

Client Pays Fees - $5,000 Invoice (Credit Card)

	Amount
Invoice amount	$5,000.00
Platform fee (1%, passed to client)	+$50.00
Stripe fee (passed to client)	+~$151.13
Client pays	~$5,201.13
You receive	$5,000.00

Client Pays Fees - $5,000 Invoice (ACH)

	Amount
Invoice amount	$5,000.00
Platform fee (1%, passed to client)	+$50.00
Stripe fee (passed to client, max $5)	+$5.00
Client pays	~$5,055.00
You receive	$5,000.00

Convenience Fees

What are convenience fees?

A way to pass payment processing costs to your clients. Available to all users (card payments only).

How do convenience fees work?

Enable in Settings > Payments
Set fee rate (e.g., 3%)
Client sees fee added to their invoice

Example:

Invoice: $1,000
Convenience fee (3%): $30
Client pays: $1,030
You receive: ~$1,000 (after Stripe fees)

Do convenience fees apply to ACH?

No. Convenience fees only apply to credit card payments. ACH fees are already low ($5 max), so no pass-through is needed.

Can I set convenience fees per invoice?

Yes. You can:

Set a team-wide default
Override on specific invoices
Disable for certain clients

Plans

How much does Tillage cost?

$0/month. There is no subscription and no paid tier. Tillage only earns a 1% platform fee when you process payments through the platform.

Is there a paid plan?

No. The old Premium tier has been retired. Every team gets unlimited usage and every feature for free.

What's included for free?

Unlimited quotes, invoices, clients, and contracts
AI quote generation (with your own OpenAI or Claude API key)
Stripe card + ACH payments
Fee pass-through and convenience fees
Team collaboration, analytics, branding, PDF export
Harvest, QuickBooks, and Xero integrations
Email support

Are there annual discounts?

There's nothing to subscribe to, so there's nothing to discount. Tillage is free.

Payouts

When do I receive my money?

Standard payout schedule:

2 business days after payment
Automatic daily payouts to your bank

Where can I see pending payouts?

Tillage dashboard shows recent payments
Stripe Dashboard shows full payout details

Why is my payout delayed?

Possible reasons:

New Stripe account (initial verification hold)
Weekend/holiday (business days only)
Large payment (additional verification)
Bank account verification needed

Contact Stripe support for payout issues.

Invoicing Questions

Is there a fee for sending invoices?

No. Creating and sending invoices is free. You only pay fees when payments are processed.

What if a client pays outside Tillage?

Mark the invoice as "Paid" manually. No processing fees apply for offline payments (checks, wire transfers, etc.).

Can I issue refunds?

Yes, through Stripe Dashboard:

Find the payment
Issue full or partial refund
Tillage syncs the status

Refunded amounts return to the client; Stripe fees are not refunded.

Recurring Billing

Are there extra fees for recurring invoices?

No. The same fee structure applies: 1% platform fee + Stripe fees (both can be passed to clients).

What about auto-pay?

Same fees. When clients enable auto-pay, payments process automatically with the same fee structure.

International

Can I accept international payments?

Yes. Additional fees may apply:

International cards: +1.5% (Stripe fee)
Currency conversion fees may apply

What currencies are supported?

Set your currency in Settings. Common options:

USD, EUR, GBP, CAD, AUD, and more

Clients pay in your configured currency.

Tax

Does Tillage charge sales tax?

Tillage is free, so there's no subscription to tax. You can add sales tax/VAT/GST to your own client invoices.

Can I add tax to invoices?

Yes. Configure tax settings:

Tax rate percentage
Tax label (Tax, VAT, GST, etc.)
Tax-inclusive or exclusive pricing

More questions? Contact support@tillage.ai Related: General FAQ | Pricing | Payments