Terms of Service

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the Tillage platform operated by Empowered Labs LLC (“Tillage”, “we”, “us”, or “our”).

1. Acceptance of Terms

By accessing or using Tillage, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

You represent that you are over the age of 18 and have the authority to enter into these Terms on behalf of yourself or the organization you represent.

2. Description of Service

Tillage is an AI-powered quote-to-cash platform that provides:

Quote generation with variance and profit protection
Contract creation and digital signature capabilities
Automated invoice generation and management
Payment processing through Stripe, including cards and local bank debits in supported countries
Client dashboards and document links where your clients can view, sign, and pay
Integration with third-party services (Harvest, QuickBooks imports, etc.)
An API, webhooks, and an MCP server for connecting AI assistants and other apps
Analytics and reporting tools
Team collaboration features

3. Account Registration and Security

Account Creation

To use Tillage, you must create an account by providing accurate, complete information. You agree to:

Provide truthful and accurate information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Be responsible for all activity under your account
Not share your account with others
Verify your email address before sending quotes or invoices or creating API keys

Account Types

Free Account — Includes all platform features at $0/month with a 1% platform fee on processed payments, capped at $50 per invoice. You can pass platform and processing fees to clients at checkout, subject to the surcharge rules in Section 5.

Organization Accounts

Tillage accounts are intended for use by a single organization. Sharing account access with individuals or businesses outside your registered organization is prohibited and may result in account suspension or termination.

4. Fair Use Policy

Your use of Tillage is subject to our Fair Use Policy. We maintain generous limits to accommodate most agency needs, but certain usage patterns may require a custom plan to ensure sustainability.

Examples of usage requiring a custom plan discussion:

High invoice volume with minimal online payment collection - Generating significant invoice volumes while collecting very few payments through Tillage indicates use primarily as an invoicing tool rather than a payment solution
Large team on free plan - Substantial team size with high invoice volume but minimal online payment collection may require a custom plan discussion
High payment processing volumes - Processing $500,000+/month in payments (we’ll discuss volume pricing)
Excessive API usage - Automated requests beyond normal platform use
Organization sharing violations - Sharing account access outside your organization

Our free plan is sustainable because agencies collect payments online (where we earn our 1% platform fee). Using Tillage to generate substantial invoice volumes while consistently collecting payments outside the platform impacts this sustainability.

We’ll proactively contact you if your usage approaches these thresholds to discuss options. See our full Fair Use Policy for details.

5. Pricing and Payment

Platform Fees

Free Plan: $0/month, 1% platform fee on payments processed through Tillage, capped at $50 per invoice
Offline payments: No Tillage fee when you mark invoices paid manually (checks, wire, etc.)
Fee pass-through: Configure platform and Stripe processing fees to be paid by your client at checkout
Who pays: Unless you choose to pass them to your client, your business pays the platform fee and Stripe’s processing fees. Pass-through fees cover cost only and include no markup

The platform fee is collected through Stripe at the time of payment.

Payment Processing

All payment processing is handled securely through Stripe. In addition to the Tillage platform fee:

Stripe fees apply to card and bank debit transactions. In the United States these are typically ~2.9% + $0.30 for cards and 0.8% capped at $5 for ACH. Fees in other countries and for other payment methods (such as pre-authorized debits, Bacs, BECS, and SEPA Direct Debit) are set by Stripe
You can pass Stripe processing fees to clients so you receive the full invoice amount
Payment information is stored by Stripe, not Tillage

Surcharges

You are responsible for making sure any fees you pass to your clients comply with the laws and card network rules that apply to you. Businesses in Connecticut, Massachusetts, and Puerto Rico cannot pass Stripe processing fees to clients, and Tillage disables that option for them. Rules outside the United States vary by country, and you are responsible for checking them before passing fees to clients.

Refunds

You can refund payments made through Tillage. Refunds are issued from your Stripe account. The Tillage platform fee is not refunded when you refund a payment, and Stripe’s processing fees are handled under Stripe’s terms. Payments that are refunded or reversed may still be subject to dispute, chargeback, or return.

Saved Payment Methods and Automatic Payments

You may let your clients save a card or bank account for future payments or automatic payment of recurring invoices. You must only charge a saved payment method as your client has authorized, and you are responsible for obtaining and honoring that authorization, including any cancellation.

Price Changes

We reserve the right to change our pricing with 30 days’ notice. Existing customers will be grandfathered at their current rates.

6. User Content and Data

Your Data

You retain all ownership rights to content you create in Tillage including:

Quotes, contracts, and invoices
Client information
Custom templates and branding
Financial data

License to Tillage

By using Tillage, you grant us a limited license to host, store, and process your data solely to provide the Service. We will not use your data for any other purpose without your consent.

Data Export

You may export your data at any time in standard formats (CSV, PDF, etc.).

Data Retention

Upon account termination:

Financial records, such as invoices and payment records, are kept as long as needed for tax, accounting, and payment disputes
Other data is deleted when we process your deletion request
You may request deletion at any time through our contact page

7. Prohibited Uses

You agree not to:

Use Tillage for any illegal purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service
Upload malware, viruses, or harmful code
Violate any applicable laws or regulations
Use Tillage to send spam or unsolicited communications
Reverse engineer or copy any features or functionality
Resell or redistribute the Service without permission
Use automated systems to access the Service beyond normal API use
Share your account with organizations outside your company
Engage in any of the fraudulent or prohibited payment activity described in Section 8

8. Fraud Prevention and Account Security

Monitoring

To protect you, your clients, Stripe, and Tillage from fraud and abuse, we monitor accounts and payment activity. We use information described in our Privacy Policy, including information from Stripe, for this purpose. We do not describe how our fraud controls work, and we may change them at any time.

Actions We May Take

If we suspect fraud, unauthorized payments, a violation of these Terms, or a risk of loss to you, your clients, Stripe, or Tillage, we may, with or without notice:

Require additional information or verification of you, your business, or your clients
Hold, delay, or pause payouts, or require our approval before payouts are released
Limit features, payment methods, or transaction amounts, including for new accounts
Block or cancel payment attempts, or pause online payments for your invoices
Refund or cancel payments, including payments flagged as potentially fraudulent
Rate limit or block requests to the Service
Suspend or close your account and any related accounts

While an account is suspended, quotes, invoices, contracts, and payments are turned off, and your clients’ payment links stop working. Stripe may also take action on your Stripe account independently under its own terms.

If you believe we have acted in error, contact us from the email address on your account. We will review your request, but we are not required to restore access or to share the reasons for our decision.

Prohibited Payment Activity

You agree not to use Tillage to:

Test stolen or unauthorized card or bank account numbers (“card testing”)
Accept payments using cards or bank accounts you know or suspect are stolen or used without authorization
Create invoices for goods or services that were not provided, or that do not reflect a real transaction with the client
Process payments on behalf of another business, or for your own cards or accounts to obtain funds
Launder money, finance illegal activity, or evade sanctions
Open accounts with false information, or open new accounts after we have suspended or closed yours
Sell anything on Stripe’s restricted businesses list

Disputes, Chargebacks, and Returns

You are responsible for disputes, chargebacks, refunds, returned bank debits, and related fees and losses on payments you accept through Tillage, including where your client disputes a payment. You agree to respond to disputes promptly and to provide evidence when asked. If Tillage or Stripe incurs a loss from your account, including a negative Stripe balance, you agree to repay it, and we may recover it from your future payouts where Stripe allows.

Cooperation

We may share information with Stripe, card networks, banks, and law enforcement or regulators to investigate and prevent fraud, and we may report suspected illegal activity.

9. Third-Party Services

Tillage integrates with third-party services including:

Stripe - Required for payment processing
Harvest - Optional time tracking integration
QuickBooks - Optional accounting data imports
OpenAI & Anthropic - Optional AI quote generation using your own API keys

Your use of these services is governed by their respective terms of service. We are not responsible for third-party service availability, features, or policies.

Stripe Integration

You can connect Stripe in one of two ways: a Stripe Express account created through Tillage, or an existing Stripe account connected through Stripe. In either case:

You enter into a separate agreement with Stripe, including the Stripe Connected Account Agreement
You are the merchant for payments your clients make, and payments are made to your Stripe account
Payment processing is subject to Stripe’s terms and fees
We receive the transaction and risk information necessary to provide the Service and prevent fraud
Stripe handles all sensitive payment information

With an Express account, Tillage manages some account settings on your behalf, including your payout schedule.

AI Services and Connected Apps

If you add your own OpenAI or Anthropic API key, you are responsible for your account with that provider, including its terms and charges. If you connect an AI assistant or other app through our MCP server, OAuth, API keys, or webhooks, you are responsible for the actions that app takes in your account and for the data you allow it to access. You can revoke that access at any time. AI-generated content may be inaccurate, and you are responsible for reviewing quotes and other content before sending them.

Electronic Signatures

Contracts and quotes can be signed electronically in Tillage. We record the signer’s name, signature, date and time, IP address, and browser information. You are responsible for deciding whether electronic signatures are appropriate for your agreements and for the content of documents you send.

10. Intellectual Property

Tillage Property

The Service, including all software, designs, text, graphics, and other content (excluding your data), is owned by Tillage and protected by copyright, trademark, and other laws.

Trademarks

“Tillage” and our logo are trademarks of Empowered Labs LLC. You may not use our trademarks without prior written permission.

Feedback

If you provide feedback or suggestions about Tillage, we may use them without obligation or compensation to you.

11. Service Availability and Support

Uptime

While we strive for high availability, we do not guarantee uninterrupted access to Tillage. We may perform maintenance, updates, or experience outages.

Support

All plans - Email support with 48-hour response time

Service Changes

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. We’ll provide advance notice for material changes affecting existing features you rely on.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Tillage is provided “AS IS” without warranties of any kind
We are not liable for any indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid us in the past 12 months, or $100 if you’re on the free plan
We are not liable for third-party service failures (Stripe, integrations, etc.)
We are not liable for losses from holding or delaying payouts, limiting features, blocking or refunding payments, or suspending accounts under Section 8
We are not responsible for any loss of data, though we maintain regular backups

13. Indemnification

You agree to indemnify and hold Tillage harmless from any claims, damages, or expenses arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Content you submit through the Service
Payments you accept through the Service, including disputes, chargebacks, refunds, and returned payments

14. Termination

By You

You may cancel your account at any time by contacting us. Cancellation is effective at the end of your current billing period. You remain responsible for disputes, chargebacks, refunds, and fees on payments made before cancellation.

By Us

We may suspend or terminate your account if:

You violate these Terms
Your usage violates our Fair Use Policy
Your account has been inactive for over 2 years
We suspect fraud or other prohibited activity, or Stripe restricts or closes your Stripe account
We’re required to do so by law
We discontinue the Service (with 90 days’ notice)

Effect of Termination

Upon termination:

Your access to the Service ends immediately
You remain liable for any outstanding fees
You may export your data within 30 days, unless we closed your account for fraud or legal reasons
Financial records are retained per legal requirements
Sections 8 (Fraud Prevention and Account Security), 12 (Limitation of Liability), and 13 (Indemnification) continue to apply

15. Dispute Resolution

Informal Resolution

If you have a dispute, please contact us. We’ll work in good faith to resolve it.

Governing Law

These Terms are governed by the laws of the United States and the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Arbitration

For disputes exceeding $10,000, both parties agree to binding arbitration under the American Arbitration Association rules, rather than court proceedings.

16. Changes to Terms

We may update these Terms from time to time. We’ll notify you of material changes by:

Email notification to your registered email address
Notice in the platform
Updating the “Last updated” date at the top of this page

Continued use of Tillage after changes constitutes acceptance of the new Terms.

17. General Provisions

Entire Agreement

These Terms, along with our Privacy Policy, Fair Use Policy, and Cookie Policy, constitute the entire agreement between you and Tillage.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.

No Waiver

Our failure to enforce any right or provision doesn’t constitute a waiver of that right or provision.

Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure

We’re not liable for delays or failures due to causes beyond our reasonable control (natural disasters, acts of God, war, pandemic, etc.).

18. Contact Us

For questions about these Terms of Service, please contact us. To report a security vulnerability, see our security policy.

Address: Empowered Labs LLC, 5 Grumbacher Rd, York, PA 17406

By using Tillage, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.